Frequently Asked Questions

The Basics

What is Mixcrate?
Mixcrate is an innovative and free community-based website that allows DJs to share their mixed sets with their peers and fans.
As a DJ, why should I use Mixcrate?
Mixcrate is a community-based platform that not only gives DJs an avenue to share their mixes with peers and fans, but also allows them to promote themselves to a worldwide audience. Our goals at Mixcrate are to provide DJs with a feature-rich digital platform that will help them gain exposure and to build a network where DJs and people who have an interest in DJs find value in being a part of.
Why should I become a registered Mixcrate user?
There are a numerous benefits to becoming a registered Mixcrate user. Once your registration is complete, you can create a profile, upload and download DJ mixes, show recognition by marking a mix as a “FAV”, build a playlist of DJ mixes, and add personal comments to mixes.
Do I need to register to listen to DJ mixes on Mixcrate?
No, you can browse and listen to DJ mixes without becoming a registered user.
What is the “New For You” section on the home page for?
Think of it as a customized feed, where the content is directly based on the activity of the people you follow on Mixcrate! So each time you visit the Mixcrate home page, you will instantly see new mixes uploaded by the DJ's you follow, comments made on your mixes, and comments made by anyone you follow.
OMG! I can now Follow my favorite DJs?
Yes, you can now follow DJs on Mixcrate! Simply click on the “+ FOLLOW” button on either the DJ’s profile page or any of his/her mix pages.
What are the benefits of following DJs?
The main benefit of following DJs is that doing so customizes your content in your Activity feed – the section labeled “New For You” on the home page. Whenever a DJ you follow drops a hot new mix on Mixcrate, it will appear in your Activity Feed. Comments from DJ’s you follow also appear, so you can see what your favorite DJ’s are listening to.
It is yet another way to discover mixes on Mixcrate that might be of interest to you. And the simple action of following a DJ helps him/her know you appreciate all the hard work, creativity, and skill that he/she brings to making mixes.
As a DJ, why should I try to gain followers on Mixcrate?
There are many inherent social benefits to building a following. DJs who build a number of followers on Mixcrate gain notoriety and credibility. As a DJ, it serves as a virtual pulse for how you’re doing on Mixcrate. And we may build more ways to discover or search for DJ’s who have a huge following.
What type of DJ mixes can I find on Mixcrate?
Sometimes people refer to mixtapes as a compilation of single songs or playlists. We do not offer these types of 'mixtapes'. These types of mixtapes will be removed from our site. You can get those offerings on any music shuffle device or online playlist generator.
We only allow DJ mixes in our system. These are music tracks mixed together as one continuous track for the sole purpose of demonstrating a DJ's mixing skills and creative expression.
What does the "Like" icon mean?
When you "Like" a DJ mix, you are making a recommendation to others for the particular mix.
The more "Like"’s a DJ mix has, the higher the ranking is in the "Most Recommended" category. Our users often browse the “Most Recommended” category to find DJ mixes.
How do I search for a specific DJ or DJ mix?
There are several ways you can quickly find a DJ or DJ mix. If you know the name of the DJ or the title of the DJ mix, you can simply use the search bar, which can be accessed by hovering over the Music dropdown in the top navigation of the page. You can also search specific for tracks or tags, which is why we encourage DJ's to add them when uploading mixes.
What are tags?
We encourage DJ's to give their DJ mixes tags, which are keywords that best represent the DJ mix. Tags help users find mixes on Mixcrate based on searches. You can assign up to 75 tags to each mix.
What are the Mixcrate Picks of the Week?
Mixcrate Picks of the Week are DJ Mixes chosen each week by the staff members of Mixcrate. Their picks are based on their own opinions, tastes and flavor.
Can I add the Mixcrate logo to my own site or blog?
Yes, you’re welcome to add the Mixcrate logo to your site or blog. You can request the Mixcrate logo package by sending an email to support@mixcrate.com.
Do you have an iPhone or iPad application?
We hope to build a native application for the iPhone/iPad someday, but in the meantime you can play DJ mixes using Safari or Chrome by visiting Mixcrate.com on your iPhone or iPad. And up to this point, we've had more demand for an iOS app than an Android OS app.
My DJ name is already taken on your site. What do I do?
Unfortunately, if your DJ name is already taken on the Mixcrate system, you will need to use another variation or name. If you are a professional DJ and have a question about this, send an email to support@mixcrate.com
I see there are stats for plays, likes, and comments on my mix page. What about downloads?
Currently, we have the downloads stat disabled on the mix page. Meanwhile, you can see a summary of your stats (including totals) by logging in and visiting the My Stats page.
What is mention tagging?
To mention users who are following you or users within a comment, we call this mention tagging. To mention a user in a comment, start typing '@' (and the username or displayname). If we are able to find an available user match, a dropdown list will appear with users you can tag. For example, "@mixcrate check out this DJ mix". This creates an inline hyperlink to the profile of the mentioned friend and sends them a notification that they have been tagged - the next time they visit the site. NOTE: You cannot freely type a mention tag. You will need to select one of the available users in the dropdown.

Uploading DJ Mixes

What kind of DJ mixes can I upload to Mixcrate?
In general, you should upload mixes that you created to share with the world that reflect your skill and creativity. If you have permission from the DJ who originally created the mix, you can upload the mix but clearly indicate this in the mix description. For additional guidance, review our Upload Policy
Can I upload a DJ mix made by someone else to my profile without their consent?
No, you cannot upload a DJ mix made by someone else without their consent, as this is a violation of our Upload Policy. If you take credit for creating a mix that someone else made, your account will be subject to closure and removal from Mixcrate.
What type of files can be uploaded to Mixcrate?
Only files in .mp3 file format can be uploaded. For other guidelines including file size, review our Upload Policy
How do I convert a file to .mp3 format?
There are many tools, but one quick way to convert a file to .mp3 format is to use iTunes. Here's a great short video clip that shows you how to convert a file from .aiff file format (commonly used in Serato) to .mp3 format.
What are the ideal dimensions and file sizes/types for the cover art for my DJ mixes?
Ideally, the cover art should be at least 300 pixels wide by 300 pixels high, and in .jpg or .gif file format (.png won't work). The resolution of the image should be optimized at 72 dpi for viewing on the web only, to keep the file size down. You should provide cover art that can be scaled to look nicely in a square proportion, so that the end result doesn't appear stretched or distorted.
Why should I upload cover art for my DJ mixes?
Cover art can often be perceived to be unnecessary; some DJ's may think that they will let their mixing speak for itself. Consumers buy digital copies of music, movies, etc. these days, and so cover art has somehow lost its importance in the industry. However, covers can be extremely expressive and convey the message of your DJ mixes in a number of creative ways. Music and art go hand in hand. If you want to grab listeners’ attention before they even begin to listen to your mix, start with an eye catching cover art for you mix. Although you can’t just judge a book by it’s cover, it doesn’t hurt to give your mix a stronger identity by representing with a work of cover art.
Any other guidelines for cover art?
We encourage you to provide tasteful and creative cover art. When other DJs, listeners, or potential employers check out your mixes, one of their first impressions will be the cover art you used, so take the opportunity to ensure it reflects your style, talent, and image. If you use cover art that is offensive or tasteless, it may be removed by our editing team.
Why do you now require that I add a track list for each DJ mix?
Track lists help improve the searchability and marketing of your mix on Mixcrate. They also help Mixcrate track interest in specific songs or artists, providing an easy way for users to click next to any track and buy it from Amazon.com or iTunes.
How do you calculate the minimum number of tracks I need to add for each mix?
The minimum number of tracks starts at 2. Once your mix has been uploaded, that number will likely increase. This new minimum is based on the duration or length of the mix you uploaded.
Is there a faster way of adding my mix's track list without having to manually add each track?
Yes, while uploading your mix, under Track Information, you can select the 'Auto-generate' option, then copy and paste the track list from a .csv or .txt file. You just need to ensure that your track names and artists are either separated by 2 or more spaces or a hyphen.
Do I have control as to whether my mixes can be downloaded?
Yes, while uploading each mix you have the ability allow or disable downloads for that mix. You can also change a mix from being downloadable to not downloadable (and vice versa) by editing your mix page.
Can I control whether people can add comments to my mixes?
Yes, while uploading each mix you have the ability to allow or disable comments for that mix. You can also change this setting at any time by editing your mix page.
How do I delete a DJ mix?
You can only delete DJ mixes that you have uploaded yourself. If you need to remove a mix that you have previously uploaded to our system, simply go to your mixes tab, hover over the mix you want to remove, and click on the “x” in the top right corner.
I am having problems uploading a mix. What are the most common ways to troubleshoot this?
While uploading a DJ Mix, some common errors you may see are a reference to an "I/O Error", an http 500 error, the progress indicator hanging, or the mix appearing to upload to 100% but no "Upload Completed" message.
Here are some common issues that could cause uploading issues:
If the file size of your mix is at or around 190 MB, refer to the next question. If the file size is well under 190 MB, then you can try the following:
1. Try uploading your file using a wired internet connection rather than a wireless one. Sometimes even an intermittent dip in your connection can cause an upload to hang or fail.
2. Reduce the bit rate of your file. For internet streaming, 128kbps bit rate is adequate. Although 320kbps bit rate has been tested successfully, trying to always upload files at this high bit rate may increase the chances of upload issues.
3. Switch from stereo to mono. Your mix should still stream out of both left and right channels if your software converts this properly.
4. If converting from a different file format such as .wav, try creating the file using a variable bitrate.
5. Check the recorded decibel levels of your mix. You may be able to reduce the db levels without sacrificing the audio quality of the mix.

Note that duration is not necessarily an issue, as users have successfully uploaded mixes here on Mixcrate that are nearly 4 hours long!
If all else fails, try again at a later time; it is possible our servers could undergo maintenance at the exact time you are trying to upload.
We may be capping the bandwidth due to heavy site traffic (i.e., high volume of concurrent uploads, downloads, and streaming). In this case, please try again a bit later.
Check your internet connection to ensure it's not unstable or intermittently dropping. Try using a wired connection rather than a wireless (wi-fi) connection.
You may be using an un-supported web browser or operating system (or both). For example, we don't currently support Internet Explorer 7 or Opera web browsers, or Linux- or Unix-based systems. Mixcrate.com may function but we don't have plans to include these in our testing configurations.
How do I reduce my file size to meet the 190 MB upload limit?
If your file is larger than 190 MB, you can use iTunes to reduce the file size.
The first thing you need to do is set a low bit rate for the mp3 encoder.
1. Start iTunes
2. On the menu bar, click iTunes -> Preferences... or Edit -> Preferences if you're using a PC.
3. In the Preferences window, on the General tab, click on the "Import Settings button
4. Now, click on the drop-down menu next to "Import using", and select "MP3 Encoder" from the list.
5. Click on the drop-down menu next to "Settings" and select "Custom..." from the list.
6. Click on the drop-down menu next to "Stereo Bit Rate" and select a low bitrate such as 112kbps or 96kbps. Press OK twice to confirm your changes and exit the Preference window. With a low bit rate set, you can now reduce the file size of the original mp3 file.
7. In your iTunes library, find your file and click on it once so that it becomes highlighted or selected. Now right-click on the file and select "Convert Selection to MP3..." from the drop-down list. iTunes will now produce a new .mp3 file with a smaller file size.
If you have recording software such as Pro Tools or Adobe Audition, there are also features to convert the file to a lower bit rate. You can also try converting the file from stereo to mono to reduce the file size even more.
My mix was flagged as spam
In our mix upload process, we integrated a spam detection tool to notifiy our support team of potential spam DJ mixes being uploaded to our platform. The spam detector is based on several rules set by our engineering and support team.

If your mix was identified as 'spam', your mix will not appear on certain sections of our Web site; however, your mix URL is still valid and you can still continue to share, promote and listen as usual.

Once our support team has reviewed your mix and identified your mix as not spam, your mix will appear in all sections of our Web site. This process is fairly quick during our normal business hours (9AM-5PM PST). Oh, and the spam message on your mix page will not appear for your listeners so please continue on the site as usual.

Managing Your Account

How do I access my account profile?
Once you are logged in, hover over your icon in the top right corner of the page, and click on the 'Settings' link. You can also scroll to the bottom of the page and click on My Account under Services.
What are some of the things I can do in the "My Account" section?
You can update your profile information, profile picture, add events and tour dates via Songkick, change your email address, manage your mix pages, manage your playlist, view your stats, reset your password, or close your account.
What is Songkick?
Songkick allows you to add your tour or event dates in one place and publish them to a variety of services, including Mixcrate!
How do I add upcoming events or my tour dates to my profile?
We have integrated with Songkick to manage event/tour dates. Simply create or use your Songkick id and add the id in your profile information. Once you add your events and tour dates on Songkick, they will automatically appear in the Upcoming Events tab on Mixcrate.
What if I am having problems accessing my account?
You can retrieve your username or password by visiting our login retrieval page.
If you have a different problem accessing your account, please use the Contact Us link.
How do I remove a comment on a DJ mix or on one of my mixes?
Simply click on the “Remove” link below the comment. The “Remove” link will only appear for comments you have posted or for comments on your DJ mixes.
How do I add mixes to my playlist?
You can save any mix to your playlist by simply clicking on the "Save to Playlist" button on the mix page.
How do I delete mixes in my playlist?
You can delete DJ mixes from your playlist by simply going to your Playlists tab. Hover over the mix you want to remove, and click on the “x” in the top right corner.
I want to change my DJ name on Mixcrate.
Access your profile and click on the "Edit Account" link. You can change the way your DJ name is displayed in the "Display Name" field.
Can I change my username on Mixcrate?
No, you cannot change your username (which is also the name that appears in the Mixcrate URL) on your own. If you have a strong case for changing your username, email your reason(s) to support@mixcrate.com
Can I change my DJ name in my Mixcrate URL?
No, you cannot change the DJ name that appears in the Mixcrate URL (which is also your username) within the "Edit Account" section. If you have a strong case for changing your DJ name in the Mixcrate URL, email your reason(s) to support@mixcrate.com
How do I delete my Mixcrate account?
While in your profile, click on "Edit Account". Then on the left menu, click on "Account Information". Enter your password in the "Close Your Account" section and check to confirm that you really want to delete your account.

Gettin' and Givin' Exposure

Why did you ask for my twitter ID on my profile page?
Adding your twitter ID, or twitter username, to your profile will make it easier for people to follow you on Twitter and mention you when they tweet about your DJ mixes, which definitely helps your mixes gain exposure.
How do you suggest I get more plays on the Mixcrate.com site?
There are a number of ways you can get your Mixcrate DJ mixes more exposure. There are a number of ways you can get your Mixcrate DJ mixes more exposure. Be accurate with the main genres represented in your mix, as many people discover mixes by clicking on a genre. Be descriptive in your mix description and utilize tags to represent your mix; for example, people often search our site for mixes to workout to or mixed based on a specific theme. Complete your track listing so anyone who searches for a specific song or artist might stumble across your mix. Use basic web marketing tactics and take full advantage of social networking sites to let everyone know you’ve just uploaded a mix!
How do I get a DJ mix on the home page?
If your mix receives a ton of plays, faves, and is saved to many people's playlists, depending on how it compares with other popular mixes at the time or whether it gets picked by a Mixcrate staff member, your mix may get featured on the home page.
How do I share DJ mixes with my friends?
We encourage you to use our one-click sharing tools to share DJ mixes on Facebook and Twitter. Or feel free to copy/paste the URL of the DJ mix.
I’d like to embed a DJ mix on my own website or blog.
An embeddable player is in the works. Stay tuned!
How do I become a Featured DJ?
In general, you must have received widespread recognition for your work and/or consistently uploaded quality DJ mixes to Mixcrate.
How do I get a PRO account?
In general, you must have received widespread recognition, DJ accolades, sponsorships, awards, gone on tour, been DJing full time at some point in your DJ career, or all of the above.
Why comment on a DJ mix?
We encourage you to comment and share your thoughts on DJ mixes. (You must be a registered user and logged in to comment on DJ mixes.) DJs appreciate the feedback and often respond to your comments. Remember to be constructive. Any comment can be flagged for review, and if the comment is deemed inappropriate, it will be removed. Multiple inappropriate comments could result in closing your account.

Something's Not Working

DJ mix not playing?
Here are some reasons a particular mix may not be playing or streaming properly:
We may be doing maintenance on one or more servers, which may cause the mix you're streaming to stop loading or buffering. In this case, refresh the mix page later and try again.
You may have a slow or unstable internet connection. You can try to pause the mix and allow a significant portion (or the entire mix) to load into the player and resume play. This will allow the DJ Mix to play without interruption.
Check to see if the DJ Mix is playing faster than it is loading into the player. If this is the case, the player will likely stop loading; you can click on the bar to rewind the mix to an earlier point, then click pause to let the mix buffer a little before resuming play.
You could be using an un-supported web browser or operating system (or both). For example, we don't currently support Internet Explorer 7 or Opera web browsers, or Linux- or Unix-based systems. Mixcrate.com may function but we don't have plans to include these in our testing configurations.
Check to see if your browser has Adobe Flash installed (preferably the latest version).
Note that if a DJ Mix has been uploaded and appears on Mixcrate.com, we have verified that the file is complete and ready for listening.
Problems downloading a DJ Mix?
First, you must be a registered user, and logged in to your account, to download DJ mixes from the Mixcrate system.
If you are logged in and are running into problems downloading a DJ mix, please refer to the instructions in the popup window from the “Download this mix” link.
The mixes on Mixcrate.com can be very large files. Because of this, with slower internet connections or interruptions, you may experience a problem downloading the entire file. If the internet connection is low or interrupts during the download process, the download will kill itself. As a result, the file will be unrecognizable on the computer system and cannot be played. Try using a wired connection rather than a wireless (wi-fi) connection.
You may have issues seeing the download button or activating a download if you are using an un-supported web browser or operating system (or both). For example, we don't currently support Internet Explorer 7 or Opera web browsers, or Linux- or Unix-based systems. Mixcrate.com may function but we don't have plans to include these in our testing configurations.
We may be doing maintenance on one or more servers, which may cause the download to hang. In this case, please try again a bit later.
We may be capping the bandwidth due to heavy site traffic (i.e., high volume of concurrent uploads, downloads, and streaming). In this case, please try again a bit later.
Problems uploading a DJ Mix?
While uploading a DJ Mix, some common errors you may see are a reference to an "I/O Error", an http 500 error, the progress indicator hanging, or the mix appearing to upload to 100% but no "Upload Completed" message.
Here are some common issues that could cause uploading issues:
We may be doing maintenance on one or more servers, which may cause the upload to stop. In this case, please try again a bit later.
We may be capping the bandwidth due to heavy site traffic (i.e., high volume of concurrent uploads, downloads, and streaming). In this case, please try again a bit later.
Check your internet connection to ensure it's not unstable or intermittently dropping. Try using a wired connection rather than a wireless (wi-fi) connection.
You may be using an un-supported web browser or operating system (or both). For example, we don't currently support Internet Explorer 7 or Opera web browsers, or Linux- or Unix-based systems. Mixcrate.com may function but we don't have plans to include these in our testing configurations.
I'm using a mobile device (tablet or smartphone) and am experiencing issues. What gives?
We've done a good amount of testing on mobile devices running iOS or Android OS, to help ensure that the basic functions work (i.e., browse for a mix, play a mix, login, like, playlist). We acknowledge though there are improvements we can make to optimize the Mixcrate experience on touch screens and mobile, so stay tuned!

Report a Violation

I noticed some users leaving inappropriate comments or spam-related comments on my mixes. What do I do?
Please send the username(s) to support@mixcrate.com. If you haven’t removed the comment, it may help to send the link to the mix page as well.
Someone else uploaded one of my mixes without my approval or consent. What do I do?
Please send the username(s) and the URL of the mix page(s) in question to support@mixcrate.com, along with some sort of proof that the mix was made by you, and the Mixcrate support team will remove the mix. Alternatively, you can contact the individual(s) directly and ask that they delete the mix. Periodically, the Mixcrate staff will find and remove mixes that clearly show the person violated the upload policy.
How do I make a suggestion, ask a question, or make general comments about the site? How do I report a problem?
Yes, we encourage your feedback. You can provide direct feedback via http://getsatisfaction.com/mixcrate.
Get Satisfaction is an interactive tool that lets you share an idea, ask a question, report a problem, or send praise. You can also see what others are saying about Mixcrate.
If you prefer to email us directly, send email to support@mixcrate.com.
I want to petition for adding a new genre on Mixcrate.
We will need to receive a widespread request for adding new genres to our list. Alternatively, you can use tags to add the missing genres, or sub-genres, to your mixes.

Advertising and Partnerships

I would like to partner or collaborate with Mixcrate. Who should I contact?
If you are interested in a partnership with Mixcrate, please drop us a note at pr@mixcrate.com